Vocabulaire hotel anglais - 80 mots-cles

Fiche PDF 1 / 4 - Cabinet Action, centre de formation Qualiopi CPF

1. Reservation (Booking)

AnglaisFrancais
Booking / ReservationReservation
AvailabilityDisponibilite
Confirmation numberNumero de confirmation
Cancellation policyPolitique d'annulation
DepositAcompte, caution
Rate per nightTarif par nuit
Full board / Half boardPension complete / demi-pension
Non-refundableNon remboursable
Flexible rateTarif flexible
Peak seasonHaute saison

2. Types de chambres (Rooms)

AnglaisFrancais
Single roomChambre simple (1 lit)
Double roomChambre double (1 grand lit)
Twin roomChambre twin (2 lits separes)
Triple roomChambre triple
Family roomChambre familiale
SuiteSuite
Executive roomChambre executive
Connecting roomsChambres communicantes
Sea viewVue sur mer
Non-smokingNon-fumeur
Accessible roomChambre PMR

3. Services hotel

AnglaisFrancais
Check-in / Check-outArrivee / Depart
Room serviceService en chambre
HousekeepingService d'etage / menage
Wake-up callReveil telephonique
Laundry serviceService blanchisserie
Dry cleaningPressing
Luggage storageConsigne bagages
Airport shuttleNavette aeroport
Car park / ParkingParking
ConciergeConcierge
ComplimentaryOffert, gratuit
Fitness centre / GymSalle de sport
Spa / Wellness areaSpa, espace bien-etre
Mini-barMini-bar
In-room safeCoffre-fort en chambre

4. Petit-dejeuner et restauration

AnglaisFrancais
Breakfast buffetBuffet petit-dejeuner
Continental breakfastPetit-dejeuner continental
Full English breakfastPetit-dejeuner anglais complet
Dining roomSalle a manger
Bar / LoungeBar / Salon
Afternoon teaThe de l'apres-midi
Dinner menuMenu du diner
Vegetarian optionOption vegetarienne

5. Paiement et facturation

AnglaisFrancais
Bill / InvoiceNote / Facture
Itemised billFacture detaillee
Credit cardCarte de credit
City taxTaxe de sejour
VATTVA
Service chargeFrais de service
RefundRemboursement
Tip / GratuityPourboire
Total amountMontant total
Company name / VAT numberRaison sociale / Numero TVA

6. Problemes et reclamations

AnglaisFrancais
To report an issueSignaler un probleme
Air conditioning not workingClimatisation en panne
No hot waterPas d'eau chaude
Noisy roomChambre bruyante
To change roomsChanger de chambre
OverbookedSurreserve
ComplaintReclamation
UpgradeSurclassement