Dialogues complets — Anglais agent d'escale

Agent : "Good morning! Welcome to Air France check-in. May I see your passport and booking reference, please?"

Passager : "Good morning. Here you go."

Agent : "Are you checking in any luggage today?"

Passager : "Yes, one suitcase."

Agent : "Your bag weighs 21 kilos — within the limit. Do you prefer window or aisle?"

Passager : "Aisle please."

Agent : "Seat 14C. Boarding at 16:40 from Gate 7. Have a pleasant flight!"

Passager : "My flight shows as delayed. When do we board?"

Agent : "I sincerely apologize. Flight AF482 is delayed by 90 minutes due to a technical issue."

Passager : "Will I miss my connection?"

Agent : "Let me check... Your layover is 2 hours — you should be fine. We will rebook you at no charge if needed. Please wait in the lounge — here is your refreshment voucher."

Agent : "Your suitcase weighs 27 kilos. Our allowance is 23 kilos."

Passager : "Oh no! Is there a fee?"

Agent : "Yes, 12 euros per extra kilo — 48 euros for 4 kilos. You could also transfer items to your carry-on."

Passager : "I'll pay by card."

Agent : "Of course. Thank you — your bags are checked through to London."

Passager : "I need a wheelchair to get to the gate."

Agent : "Of course. We have wheelchair assistance ready for you. Our colleague will take you directly to Gate 12."

Passager : "Thank you very much."

Agent : "You are very welcome. We will board you first before general boarding begins."

Passager : "My seat has been given to someone else!"

Agent : "I sincerely apologize for this inconvenience. Our flight is unfortunately oversold. We would like to offer you a seat on the next flight, plus a 250-euro travel voucher and a meal voucher."

Passager : "When is the next flight?"

Agent : "In 3 hours. We will also upgrade you to business class at no extra cost."

Agent (annonce PA) : "Ladies and gentlemen, we regret to inform you that flight LH3421 to Frankfurt has been cancelled due to severe weather conditions. We sincerely apologize for this major inconvenience. Please proceed to the customer service desk where our team will assist you with rebooking. Hotel accommodation will be provided for overnight stays."